Rethinking Public Services - Sarah Benjamin

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The UK has now experienced decades of systemically sub-optimal public sector performance, driving up costs and demoralising front line staff in the name of industrialised service. Ongoing rhetoric that increasing demand for services is  putting services under strain is true, but not for the reasons that Ministers think.  “Failure demand” is the biggest contributor to the rise in the demand for health services in the UK.
Sarah will illustrate why the current design of health and social care systems guarantees that current strategies for delivery are designed to fail our most vulnerable citizens.
Sarah will highlight what is learnt when different organisations work together to study their system to uncover key drivers of escalating costs, failure demand and poor outcomes. Budget management is at the heart of sub-optimal performance and Sarah will give examples of how re-designed services are more effective, providing better service at much lower cost. This leads to better outcomes, happier staff, healthier citizens and strengthened communities
Sarah Benjamin is a licensed practitioner of the Vanguard Method which transposes the principles of the Toyota System and W Edwards Deming to  service industries combining systems thinking with intervention theory to make effective change.  
Sarah has worked in the public and private  sector in UK, New Zealand and Australia helping transform  organisations to increase revenue, reduce costs and dramatically improve morale.

February 22nd, 2018 5:30 PM   through   7:30 PM
Loaves and Fishes Hall
Down the carpark beside the Wellington Cathedral of St Paul
Corner of Hill and Molesworth Streets
Wellington, WGN
New Zealand